You can place an order by selecting the product you want, proceeding to checkout and entering your shipping and payment information.
You can view the status of your order in your customer account. In addition, you can check the current shipping status of your delivery via the shipment tracking.
As long as your order has not been shipped, you can make a change or cancellation. Please contact our customer service to do so.
Unfortunately, it is often not possible for us to offer every product in your country due to trademark law backgrounds. Our system removes these products automatically from the shopping cart based on the delivery address.
Unfortunately, Klarna sometimes causes aborts in the payment processes. As a result, we do not receive payment and can not generate an order. We would ask you in such a case to place the order again.
The failed order will be cancelled by Klarna independently within 10 days and the amount will be refunded to you. If you still have problems with such an incident, please contact Klarna customer service in Austria +43 720 883 820 or Klarna customer service in Germany +49 221 669 501 30 directly by phone.
The failed order will be cancelled by Klarna independently within 10 days and the amount will be refunded to you. If you still have problems with such an incident, please contact Klarna customer service in Austria +43 720 883 820 or Klarna customer service in Germany +49 221 669 501 30.
As long as your order has not yet been shipped, you can still have the address adjusted via our customer service.
Not really. But please note that our packages are shipped from Austria and therefore our customer service is not available on Austrian holidays and we also do not ship packages on these days.
The prices charged are for our German customers of course including 19 % or 7 % German sales tax.
By the way, shipping to the following islands and exclaves is excluded: Helgoland, Büsingen.
As a Swiss private customer you currently can order a maximum of 12 items/bottles per order.
As soon as you have logged in with your Swiss billing and shipping address, you will be shown our prices excluding VAT. Swiss customs will then charge you the applicable Swiss alcohol and sales tax, as well as an import customs clearance fee when you import the goods, either directly or via the Swiss postal service, which will deliver the goods to you.
Please note that our packages are shipped from Austria and therefore our customer service is not available on Austrian holidays and we do not ship packages on these days.
Shipping to Austria and Germany is done in special bottle boxes. For larger quantities we use pallets, which are delivered by freight forwarding to ensure safe shipping. The Österreichische Post takes care of the delivery in Austria, in Germany the package will be delivered to you by DHL.
The delivery time depends on your location and the availability of the products. Normally, delivery takes 1 to 3 business days in Austria and 3 to 4 business days in Germany.
Please note that prepayment orders usually require one day more lead time. Use the tracking feature (after placing the order) to check the exact status of your delivery.
The shipping costs to Austria and Germany amount to 5.90* € per order. With a registration you already secure a free delivery from an order value of 150 €.
If your delivery address is in Switzerland, shipping costs of 29.90* €. Please note that Swiss customs will charge you the applicable Swiss alcohol and sales tax, as well as an import customs clearance fee directly or via the Swiss post office that delivers the goods to you.
*Please note the restrictions in case of exercising your right of withdrawal.
Of course. A pickup is always possible from Monday to Friday from 08:00 to 17:00. On site, cash and card payment is accepted.
Yes, with pleasure. Please make sure that when you specify the packing station in the delivery address, you carefully enter the corresponding packing-station number, your postal number (personal DHL customer number), the full address, the correct zip code, the city and your name. This will ensure smooth delivery to the desired Packstation.
If there is a delay in delivery, we recommend that you first check the tracking. If no movement is apparent, please contact our customer service. We will immediately initiate an investigation with our shipping service provider to clarify the whereabouts of your order.
If you haven't received any information regarding shipment tracking or the dispatch of your order, it means that your order has not yet been handed over to our shipping service.
Please verify if your payment for the order has been successfully completed. Prepayment payments without providing a payment reference or with a different total amount may require additional processing time.
Also, please note that prepayment payments in Austria may take 1-2 working days, and in Germany, 1-4 working days, to become visible in our account. Your order will only be processed and subsequently dispatched as quickly as possible after a successful receipt of payment.
Receive a 15 % discount on your next order.
This offer is not combinable with other discounts!
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